Informativa sulla privacy

Return & Refund Policy – Velo Hub

At Velo Hub, we are committed to delivering high-quality products. This Return & Refund Policy outlines your rights and obligations in accordance with applicable consumer protection laws and our store policies.

By placing an order with Velo Hub, you agree to the terms outlined below.

1. Final Sale Policy

All purchases made through Velo Hub are considered final and non-refundable, except where required by applicable law or explicitly stated in this policy.

We do not accept returns, exchanges, or refunds for:

Change of mind
Personal preference
Incorrect product selection by the customer
Accidental or duplicate orders

Customers are solely responsible for reviewing all product details, specifications, and compatibility before completing a purchase.

2. Exceptions – Defective or Incorrect Items

Notwithstanding the above, you may be eligible for a remedy if the product:

Is defective due to manufacturing fault
Has been damaged during shipping
Is materially different from what was ordered

In such cases, Velo Hub reserves the right to:

Investigate and verify the claim
Request supporting evidence
Determine the appropriate resolution (refund, replacement, or store credit)

3. Customer Duty to Inspect

The customer must inspect the product immediately upon delivery.

Any claim regarding defective, damaged, or incorrect items must be submitted within 48 hours of delivery.
Failure to report within this timeframe may result in denial of the claim, except where prohibited by law.

4. Claims Process

To initiate a claim, customers must contact:

Email: velohub.store@gmail.com

Required documentation:

Order number
Proof of purchase
Clear photographic or video evidence of the issue

Incomplete claims may not be processed.

5. Refund Eligibility & Resolution

If a claim is approved, Velo Hub will provide one of the following remedies at its sole discretion:

Full refund
Replacement product (subject to availability)
Store credit

Refunds will:

Be issued to the original payment method only
Exclude any non-refundable transaction fees where permitted by law

Velo Hub reserves the right to refuse claims that show signs of:

Misuse
Unauthorized modifications
Normal wear and tear

6. Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable, except in cases of verified defects:

Custom or personalized products
Used, worn, or altered items
Items not in original condition or packaging
Clearance, discounted, or promotional items
Digital products and gift cards

7. Shipping & Risk of Loss

Risk of loss and title for products pass to the customer upon delivery.

If damage occurs during shipping, claims must be supported with clear evidence of:

Packaging condition
Product condition upon arrival

8. Refund Processing Time

Approved refunds will be processed within 10 business days.

Additional delays may occur depending on:

Payment provider
Banking institution
International transaction processing

Velo Hub is not responsible for delays caused by third-party financial institutions.

9. Compliance with Consumer Protection Laws

Nothing in this policy limits or excludes any rights granted to consumers under applicable laws, including the Egyptian Consumer Protection Law No. 181 of 2018.

Where a conflict arises between this policy and applicable law, the law shall prevail.