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Velo Hub Return & Refund Policy

At Velo Hub, we are committed to providing curated products that meet the highest standards of quality. Please review our policy regarding returns and refunds below:

All Sales are Final
To maintain the exclusivity and integrity of our collections, all sales are final. We do not offer returns or refunds for changes of mind, personal preference, or accidental orders. We kindly ask our patrons to review their selections carefully before completing a purchase.

Defective or Incorrect Items
We stand firmly behind the craftsmanship of every item we ship. Should you receive a product that is defective, damaged, or significantly different from your order, we will resolve the matter promptly:

• 
  Immediate Inspection: Please inspect your order upon arrival. If an issue is identified, contact us immediately at velohub.store@gmail.com.
  Full Refund: If a product is confirmed to be defective or a fulfillment error has occurred, we will process a full refund to your original payment method without any deductions.
  Documentation: To facilitate a swift resolution, please include your proof of purchase and clear photographs of the defect in your correspondence.

Exceptions & Non-Returnable Items
Beyond our final sale policy, the following items are strictly non-returnable (except in cases of manufacturing defects):

• Custom-made or personalized orders.
  Items that have been used, worn, or removed from their original sealed packaging.
  Sale items and digital gift cards.

Refund Processing

Upon approval of a refund for a defective item, the transaction will be processed to your original payment method within 10 business days. Please note that timing may vary depending on your financial institution's processing standards.
For any further inquiries, our team is always available to assist you via our official email.